Return And Refund Policy 

This Returns & Refund Policy is administered by Masten Tech Solutions Private Limited   for Dazzlelyn  . At Dazzlelyn  , customer satisfaction is our top priority. While we strive to deliver high-quality accessories, we understand that returns may occasionally be necessary. This policy outlines the conditions for accepting returns, the refund process, and the key guidelines you should be aware of.

In this policy, “you,” “customer,” and “buyer” refer to individuals making a purchase, while “we,” “us,” and “our” refer to Dazzlelyn   and our dedicated team. By placing an order, you acknowledge and agree to the terms set forth in this policy.

Agreement to Terms

By using our website and placing an order, you acknowledge and agree to the terms outlined in this Returns & Refund Policy.

Returns & Refund Procedure

To be eligible for a refund, returned items must meet the following criteria:

• Unopened Packaging: Items should be returned in their original, unopened packaging.
  
   
• Tags Attached: All original tags must remain intact and attached to the product.
  
   
• Condition: Items must be unused, undamaged, and in the same condition as when you received them.
  
   
• Processing Time: Once we receive and inspect your return, refunds are typically processed within 5 to 7 business days.

Criteria for Refund Eligibility

If you wish to request a return, our customer support team is here to assist you throughout the process. To ensure a smooth and efficient experience, please provide the following details when contacting us:

• Order Number: Include your order number so we can quickly locate your purchase.
  
   
• Reason for Return: Provide a clear explanation of why you wish to return the item.
  
   
• Supporting Documents: Attach any relevant photos, receipts, or documentation to help us review your request promptly.
  
   
• Contact Information: Share your preferred contact details so we can keep you updated throughout the process.
   

To be eligible for a refund, items must be unused, returned in their original packaging, and have all original tags attached. Once we receive and inspect your return, refunds are typically processed within 5 to 7 business days and credited back to the original payment method used at checkout.

Conditions for Partial Refunds

In some cases, a partial refund may be issued for items returned with minor damage or missing components, based on our assessment. Please note that shipping fees are non-refundable unless the return is due to an error on our part. Customers are responsible for the cost of returning items to us.

Exceptions to Refunds

Certain items are not eligible for refunds under specific conditions:

• Hygiene-Sensitive Products: For hygiene and safety reasons, personal care or grooming products cannot be returned once opened or used.
  
   
• Original Packaging: All returns must include the original packaging and tags to qualify for a refund.
  
   
• Visible Signs of Use: Items showing excessive wear, damage, or use beyond normal handling are not eligible for a refund.
   

We appreciate you taking the time to review our Returns & Refund Policy. Our goal is to make your shopping experience smooth, fair, and hassle-free. If you have any questions or need assistance with a return, please contact us at  mastentechsolutionspvtltd@gmail.com   . We are always here to help!